1) Summary (Key Points)
- Local-first by default: Your photo journals are stored locally on your device unless you choose to share, upload, or sync content through optional features.
- No sale of personal information: We do not sell personal information.
- Operational data: We use limited data to operate, improve, and secure the Services (for example, device info, usage statistics, and crash logs).
- Request-based rights: You may request access, correction, deletion, restriction, or withdrawal of consent by emailing us. We aim to respond within 5 business days.
2) Information We Collect
We collect information in the following ways.
2.1 Information you provide
- Account information: Name, username, and email address (if you create or use an account).
- Support communications: Content you submit to customer support (for example, messages, attachments, and troubleshooting details).
- Other information you choose to provide: Any information you submit through forms or in-app inputs.
2.2 Photos, journals, and related content
BlenaFlow is designed as a private photo journal and memory keeper. By default, entries you create (including photos, text, captions, tags, bookmarks, labels, and layouts) are stored locally on your device.
If a feature requires you to upload content (for example, to sign in, sync across devices, or interact with a server-backed function), we will clearly indicate what is being uploaded and request your action before the upload occurs.
2.3 Information collected automatically
- Device information: Device model, operating system version, language, region, app version, and identifiers needed for functionality (where permitted by law).
- Usage data: App interactions, feature usage, and performance metrics.
- Crash logs: Diagnostic data to identify and fix errors.
- Location (optional): Approximate or precise location only if you grant permission. You can disable location access in your device settings at any time.
2.4 Cookies, web beacons, and similar technologies
If we provide a website, in-app web views, or web-based login, we (or our service providers) may use cookies and similar technologies (which may include web beacons) to enable login/session functionality, remember preferences, measure performance, and prevent abuse.
3) How We Use Information (Purposes)
- Provide and maintain the Services (including account access and core features)
- Personalize your experience (for example, preferences and layout settings)
- Improve and develop the Services (including analytics and debugging)
- Ensure security, prevent fraud/abuse, and protect users and the Services
- Customer support and responding to requests
- Legal compliance and enforcing our rights
5) Photos, Face Data, and Biometrics
- No face recognition / biometrics: We do not perform facial recognition, biometric identification, or create biometric templates to uniquely identify you.
- No training/marketing use: We do not use your photos or journal content to train models for marketing, and we do not use it for targeted advertising.
- One-time processing where applicable: If a feature processes photos or text, it is intended only for the requested function. Unless you choose otherwise, your content remains stored locally on your device.
6) International Transfers
Your information may be processed in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers (for example, Standard Contractual Clauses (SCCs) or equivalent mechanisms).
7) Security
We use reasonable measures to protect information, including:
- Encryption in transit and, where applicable, at rest
- Access controls and least-privilege practices
- Regular security reviews/audits
- Backups and recovery procedures
No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8) Data Retention
- Account information: For the duration of your account.
- After account deletion: We delete or anonymize associated account data within 30 days, unless retention is required for legal, security, or dispute purposes.
- Usage/analytics data: Up to 12 months (typically aggregated or pseudonymized where possible).
- Support communications: Up to 6 months after the support case is resolved, unless a longer retention is necessary to address ongoing issues.
Local content stored on your device is retained until you delete it from within the App or remove the App from your device (subject to your device backups and settings).
9) Your Privacy Rights and Choices
Depending on your location and applicable law, you may have rights to access, correct, delete, restrict/ object to certain processing, and withdraw consent where processing is based on consent (for example, location).
To exercise these rights, contact us at sizytgefjq6617@outlook.com. We aim to respond within 5 business days and may need to verify your identity.
10) Children
The Services are not intended for children under 17. We do not knowingly collect personal information from children under 17. If you believe a child has provided personal information, contact us so we can take appropriate action.
11) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version with a new effective date. Your continued use of the Services after the update means you accept the updated policy to the extent permitted by law.
12) Contact Us
BlenaFlow Team
Email: sizytgefjq6617@outlook.com
13) Governing Law and Dispute Resolution
This Privacy Policy is governed by the laws of our principal place of business, without regard to conflict of laws principles. Any dispute arising out of or relating to this Privacy Policy or the Services will be resolved through binding arbitration, except where prohibited by applicable law.